Welcome to GoNoGo’s Privacy and Cookie Policy. This document explains how we collect, use, and safeguard your personal data when you interact with us. We are GoNoGo, a company registered at Bankstraat 82, 3000 Leuven, Belgium, with registration number BE 0757 957 901.
By using our website (https://gonogo.eu), contacting us, or engaging with our services, you agree to the terms outlined in this policy. Please read it carefully to understand how we handle your information.
1. Data We Collect
We collect and process various types of personal data depending on how you interact with us. These include:
1.1 Data You Provide Directly
- For Services: Your name, address, email, phone number, company details, billing information, and other data you voluntarily share.
- Through Forms: Information you enter into forms on our website, such as inquiries or registration details.
- Communication: Data from emails, phone calls, or other communications with us.
1.2 Data We Collect Automatically
- Website Use: Information like your IP address, browser type, and pages viewed. This data helps us analyze website performance and improve your experience.
- Cookies: Small text files stored on your device to enhance website functionality and usability (see Article 6).
1.3 Data Provided by Others
In some cases, we may receive information about you from third parties, such as service providers, courts, or other entities involved in delivering our services.
2. Why We Use Your Data
We use your data for specific purposes, always ensuring that we have a lawful basis under GDPR:
- To Provide Services: Delivering the services you’ve requested, managing your account, and processing payments.
- To Communicate: Responding to your questions, inquiries, or support requests.
- Website Improvements: Analyzing usage trends to enhance user experience and functionality.
- Marketing: Sending newsletters or updates (with your consent or where we have a legitimate interest).
- Legal Compliance: Meeting our obligations under Belgian law or GDPR.
3. Sharing Your Data
We treat your personal data with care and only share it when necessary:
- Service Providers: With trusted partners, such as IT providers or payment processors, to deliver our services.
- Legal or Regulatory Bodies: When required by law or in response to valid legal requests.
- Website Analytics: Aggregated and anonymized data may be shared with analytics providers to improve website performance.
Whenever your data is transferred to third parties, we ensure compliance with GDPR standards, including data protection agreements.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:
- Service-Related Data: Retained for at least five years after the completion of our services.
- Billing and Tax Records: Stored for seven years to comply with financial regulations.
- Marketing Data: Kept until you opt out or withdraw consent.
Data is securely deleted when no longer needed.
5. Your Rights
As a data subject under GDPR, you have several rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to update or amend inaccuracies in your data.
- Erasure: Request the deletion of your data, where legally permitted.
- Restriction: Limit how your data is processed in specific cases.
- Objection: Oppose processing based on legitimate interests or for direct marketing.
- Portability: Receive your data in a transferable format.
- Withdraw Consent: Revoke consent for data processing at any time.
To exercise your rights, contact us at privacy@gonogo.eu. You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Address: Drukpersstraat 35, 1000 Brussels
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and user experience. We only use non-essential cookies with your consent.
6.1 Types of Cookies We Use
- Essential Cookies: Required for website operation and security.
- Performance Cookies: Help us analyze website usage and improve functionality.
- Marketing Cookies: Track user activity for targeted advertising (only with your consent).
You can manage your cookie preferences at any time via our cookie settings tool or your browser.
7. How We Protect Your Data
We take data security seriously and implement robust measures to safeguard your personal information:
- Technical Protections: Encryption, firewalls, and secure servers.
- Organizational Measures: Staff training and strict access controls.
- Regular Audits: Monitoring and updating our systems to prevent breaches.
While we strive to protect your data, no system is entirely secure. If a breach occurs, we will notify affected individuals and authorities as required by law.
8. Updates to This Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes in our operations or legal requirements. The most recent version will always be available on our website.
Contact Us
If you have any questions about this Privacy and Cookie Policy or wish to exercise your rights, please contact us:
Email: privacy@gonogo.eu
Address: Bankstraat 82, 3000 Leuven, Belgium